Effective Date: 17 August 2026
Last Updated: 17 August 2026
Welcome to Melbourne Halal Kitchen. These Terms of Service govern your access to and use of our website located at https://melbournehalalkitchen.com.au/, as well as any orders, bookings, enquiries, meal requests, takeaway, delivery, and related services provided by us.
In these Terms, “we,” “us,” and “our” refer to Melbourne Halal Kitchen, and “you” and “your” refer to the user, customer, or visitor accessing our website or purchasing our products or services.
By accessing our website or placing an order with us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
We provide halal food products and related services, which may include:
All products and services are subject to availability, location, operating hours, and our acceptance of your order.
By using this website, you confirm that:
If you place an order on behalf of another person, you confirm that you have authority to do so.
When you place an order through our website, by phone, or through any other approved channel, you are making an offer to purchase products from us.
Your order is subject to our acceptance. We may decline or cancel an order where reasonably necessary, including where:
Once your order is accepted, we will begin processing it. You are responsible for ensuring that all order details, including contact information, delivery address, and selected items, are correct at the time of purchase.
We aim to ensure that menu descriptions, images, prices, availability, portions, and ingredient information are as accurate as possible. However:
We reserve the right to change, suspend, or remove menu items, services, specials, or pricing at any time without prior notice.
All prices displayed on the website are in AUD unless otherwise stated. Prices may include or exclude delivery fees, service fees, promotions, taxes, or other charges depending on how your website is configured.
You agree to pay all charges associated with your order, including applicable delivery charges and any additional fees clearly disclosed at checkout.
We may accept payment by methods listed on the website, including, where available:
We reserve the right to refuse or cancel transactions if payment cannot be authorised, verified, or completed.
If there is a pricing error on the website, we may cancel the affected order and provide a refund if payment has already been processed.
If you select delivery, you acknowledge and agree that:
If a delivery cannot be completed because of incorrect information, lack of access, inability to contact you, or safety concerns, we may treat the order as fulfilled to the extent permitted by law, and a refund may not be available.
We may refuse delivery where we consider the location unsafe, inaccessible, or outside our delivery scope.
If you select pickup or takeaway, you are responsible for collecting your order from the nominated location during the relevant collection period.
Please check your order upon collection where possible. If you fail to collect your order within a reasonable time, product quality may be affected, and we may not be able to remake or refund the order.
Because food orders are prepared promptly and often made fresh to order, cancellations and changes may only be possible before preparation begins.
Once preparation has started, we may be unable to cancel, modify, or refund an order except where required under Australian Consumer Law.
If there is a problem with your order, such as:
Please contact us as soon as possible using the contact details on the website.
Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, where such rights cannot lawfully be excluded.
We aim to provide halal food in accordance with our stated business practices and standards. Any halal-related statements on the website are made in good faith based on our sourcing, preparation, and internal processes.
If your website refers to halal certification or specific compliance practices, those representations apply only as described on the website at the relevant time.
You should contact us directly if you have specific questions about sourcing, preparation, or certification.
We do our best to provide accurate information about ingredients, allergens, and dietary options. However, our kitchen may handle common allergens including, without limitation, nuts, dairy, eggs, wheat, soy, sesame, and gluten, as well as spices, oils, and meat products.
For that reason:
If you have a food allergy, intolerance, medical condition, or strict dietary requirement, you must contact us directly before placing your order and clearly inform us of your needs.
By placing an order, you acknowledge that you are responsible for assessing whether our food is suitable for your personal dietary requirements unless we have expressly confirmed otherwise in writing.
If we offer custom meal plans, catering, or special dietary requests, these services are subject to separate confirmation, availability, pricing, and acceptance by us.
Any advice or suggestions provided in relation to meal plans or dietary preferences are general in nature unless expressly stated otherwise and are not medical, nutritional, or
clinical advice.
You should consult a qualified health professional before relying on any meal plan or dietary recommendation for a medical purpose.
From time to time, we may offer discounts, promotional codes, bundles, loyalty rewards, or family deals. Unless otherwise stated:
We reserve the right to cancel or refuse any promotion where there is misuse, suspected fraud, or a breach of these Terms.
If your website allows account registration, subscriptions, saved addresses, or order history, you are responsible for maintaining the confidentiality of your login details and for all activity under your account.
You agree that any information you submit through the website, including contact details, delivery information, and order notes, will be accurate, current, and complete.
We may suspend or terminate access to accounts or website features where we reasonably believe there has been fraud, abuse, unauthorised activity, or a breach of these Terms.
You must not:
We may restrict or terminate access to the website where we reasonably believe misuse has occurred.
Unless otherwise stated, all content on the website, including text, branding, logos, images, graphics, menus, layout, and design elements, is owned by or licensed to Melbourne Halal Kitchen and is protected by applicable intellectual property laws.
You may access the website for personal, non-commercial use only. You must not reproduce, distribute, publish, modify, or commercially exploit any part of the website without our prior written consent.
Our website may contain links to third-party websites, payment systems, maps, social media platforms, ordering tools, or analytics services. We do not control those third-party services and are not responsible for their content, availability, or practices.
Your use of third-party services is subject to their own terms and privacy policies.
We try to keep the website accurate, secure, and available at all times, but we do not guarantee uninterrupted or error-free access.
We may suspend, withdraw, restrict, or update the website or any part of it at any time for maintenance, operational, legal, or business reasons.
To the maximum extent permitted by law, we are not liable for temporary interruptions, technical issues, delays, or access problems beyond our reasonable control.
To the maximum extent permitted by law:
Nothing in these Terms excludes any consumer guarantee, statutory right, or remedy that cannot lawfully be excluded.
You agree to indemnify and hold us harmless from claims, losses, liabilities, damages, and expenses arising out of or related to:
This clause applies to the extent permitted by law.
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, store, and disclose your personal information.
By using our website or placing an order, you acknowledge that you have read our Privacy Policy.
We may update these Terms from time to time. Any updated version will be posted on this page with a revised Last Updated date.
Your continued use of the website or services after updated Terms are published constitutes acceptance of those revised Terms.
These Terms are governed by the laws of Victoria, Australia. Any disputes arising in connection with these Terms or your use of the website or services will be subject to the non-exclusive jurisdiction of the courts of Victoria.
If you have any questions about these Terms, your order, or our services, please contact us:
Melbourne Halal Kitchen Website: https://melbournehalalkitchen.com.au/
Phone: +61 405 953 670
Address: Werribee, Tarneit, Truganina , Hoppers Crossing.
